Kelsey Crowe, PhD, LCSW
Kelsey Crowe

Therapy for thoughtful people who are used to being the responsible one.

Online psychotherapy for adults in California, New York and internationally. Based in Paris, with occasional in-person sessions available in New York City, San Francisco, and Paris.

The people I work with are often thoughtful and capable. You may be the one who pays attention to others, smooths over conflicts, and worries about disappointing people.

That awareness has probably helped you in your relationships, your family life, and your work. But over time, patterns like second-guessing decisions, replaying conversations in your head, or feeling anxious when someone seems unhappy with you can start to wear you down.

There is a subtler cost, too. Your attunement to others, the instinct that keeps you connected, can leave you out of touch with yourself: what you feel, what you need, and what matters to you.

Therapy is not about becoming less caring, or deciding that other people no longer matter. The aim is to help you stay connected to others without losing track of yourself. That might mean noticing guilt without letting it make every decision, or turning some of the attention you give everyone else back toward what works for you.

Over time, this can help you feel less worried, more present and assured, and more able to enjoy your life. More often than not, it ends up feeling better for the people around you, too.

You can be a good person and still have a self.

Request a consultation
How therapy can help

Making more room for you

We begin by looking closely at the patterns that keep repeating, including how they developed, what they have helped you manage, and what they may now be costing you.

The work often involves getting clearer about what you want, easing the overthinking that keeps you stuck, and understanding the difference between care and responsibility.

As you make sense of these patterns, you can begin making choices with more clarity and less guilt. In daily life, this can mean expressing yourself more directly, feeling less resentful, and having more honest and balanced relationships. As you become more grounded in yourself, your care for others tends to become clearer and freer, less driven by anxiety or hyper-responsibility.

Kelsey Crowe's sunlit Paris therapy office, with a soft armchair by the window
Kelsey Crowe

More than a sounding board

I am a psychotherapist and the co-author of the bestselling book There Is No Good Card for This, about empathy and how to show up for people in difficult times. My work has been featured by NPR, The Wall Street Journal, and Forbes.

I work with adults who are self-aware and often used to carrying a great deal: emotionally, relationally, or professionally.

My style is warm, engaged, and direct. I listen closely, but I am not a blank screen. Together, we can find words for what is hard to name, notice patterns that may be keeping you stuck, and think about what change could look like in daily life. We will move carefully, at a pace that respects both where you are and where you want to go.

Learn more →
Where I practice

Mostly online, with occasional in-person sessions

My practice is primarily online. I provide psychotherapy to adults located in New York and California, where I am licensed.

I am currently based in Paris and also work with Americans, expatriates, and internationally mobile clients living between cultures.

When schedules and location allow, I also offer in-person sessions in San Francisco, New York City, and Paris.

San Francisco
San Francisco
New York City
New York City
Paris
Paris
Get in touch

If this resonates, you’re welcome to reach out.

We can start with a brief consultation to see if this feels like a good fit.

Request a consultation
About

About Kelsey Crowe

Psychotherapist, author, and educator
Kelsey Crowe

Education and clinical training

My clinical work is informed by both depth-oriented and practical approaches. Psychodynamic therapy, attachment-based therapy, and parts work help us understand the less conscious fears, wishes, family patterns, and relational experiences that may shape present-day struggles.

I also draw from Acceptance and Commitment Therapy to support change in the present: noticing what is happening in the moment, making room for difficult feelings, and making choices that are more connected to your values.

Education
  • PhD in Social Welfare, University of California, Berkeley
  • Master of Social Work, Silberman School of Social Work at Hunter College / CUNY
  • BA, Earlham College
Additional clinical training
  • British Psychotherapy Foundation, psychodynamic psychotherapy training
  • Acceptance and Commitment Therapy (ACT), course with Russ Harris, author of The Happiness Trap
  • Attachment-based therapy: Emotionally Focused Therapy (EFT) course with Sue Johnson through the International Centre for Excellence in EFT (ICEEFT)
  • Parts work: Internal Family Systems (IFS) live course with Richard Schwartz, who developed the model

How I work

I try to avoid therapy that feels overly formulaic or didactic. Tools can be helpful, but I do not believe people change simply by being given a worksheet or told what to do.

Good therapy often involves both depth and practicality: understanding why a pattern developed, noticing how it shows up now, and experimenting with new ways of responding.

Much of this is about how earlier experiences shaped the ways you learned to manage closeness, conflict, ambition, guilt, anger, loss, and need.

The aim is not insight for its own sake. The work is about understanding what has shaped you, noticing what is happening now, and building a life that feels meaningful and sustainable, not just manageable.

Writing and empathy

I am the co-author of There Is No Good Card for This, a book about empathy and what people need from one another during grief, illness, loss, and other moments when ordinary language often fails. While my therapy practice is not limited to grief, I do work with people navigating loss, major transitions, illness, family strain, and the emotional weight of caring for others.

Learn more about the book →

Background

My background spans clinical practice, teaching, writing, and a former career in leadership in public policy. I bring that range of experience to my work with people navigating high-pressure careers, creative ambitions, complex relationships, and transition.

I have taught at institutions including UC Berkeley, California State University, and the University of Ghana, Legon. I have also lived and worked in the United States, Europe, South America, and West Africa, including Peace Corps service in Ghana.

Personally, I have experience with illness and loss, and with caring for a family member living with mental illness.

The book

There Is No Good Card for This

What to Say and Do When Life Is Scary, Awful, and Unfair to People You Love
#1 Amazon Best Seller · 2017
There Is No Good Card for This book cover
3,900+ Goodreads reviews Translated into several languages

“This book is a gift. It’s the wonderful crash course in Humanity 101 that none of us got to take in school. Without judgment, and with humor and compassion, it shows you how to show up as the best possible version of yourself when it matters most.”

Elizabeth Gilbert, author of Eat, Pray, Love
Named to best-of lists, 2017–2022
BuzzfeedNational Library BoardSan Francisco ChronicleChicago TribuneThe Christian CenturyOverDrive Librarians
Featured on
NPRThe Wall Street JournalForbesMSNBCCNNNew York MagazineSlateSelfSalonViceGreater Good
Endorsed by
  • Sheryl Sandberg, New York Times bestselling author of Lean In
  • Adam Grant, Wharton professor and New York Times bestselling author of Think Again
  • Glennon Doyle, New York Times bestselling author of Untamed
  • BJ Miller, MD, palliative care physician and author of A Beginner’s Guide to the End

“One of seven books to read to change your life.”

Buzzfeed

“A mandatory manual for humans that plan to interact with other humans.”

Book Riot

“This is the most important book I’ve read in the last couple of years! It’s an unbelievably compassionate, well-researched, and beautifully illustrated guide through the challenges of being there for one another in difficult times.”

Amazon reviewer
University Common Reads selection

Universities use the book as a common read, introducing first-year students to empathy and to supporting one another.

“One of my biggest takeaways from our University Strategies course would be the lessons shared in our common read, There Is No Good Card for This.”

Student reader

“Personally, the book was like therapy, easing you into uncharted territory gently.”

Student reader
Speaking

Empathy, communication, and showing up in difficult times.

Kelsey Crowe is the co-author of There Is No Good Card for This and has spoken to audiences across healthcare, business, education, and the nonprofit world about empathy, communication, burnout, and how to support people through difficult moments.

Her talks are warm, practical, and engaging, offering audiences language and tools they can use right away — without turning empathy into another impossible standard to meet.

Kelsey Crowe delivering a keynote at the Cleveland Clinic Patient Experience Summit
Keynote · Cleveland Clinic Patient Experience Summit

“Kelsey’s talk was profound, practical, and surprisingly very funny. Our audience was enraptured.”

Dr. Adrienne Boissy, Chief Experience Officer, Cleveland Clinic
Inquire about speaking
What audiences say

“This work is incredibly honest and powerful. It gives us a way to talk with each other that allows us to be more fully ourselves.”

Karen May, Vice President of People, Google

“For a more caring work culture, I cannot recommend Empathy Bootcamp enough. We are so grateful, and wish we had taken on Kelsey’s message and learnings so long ago.”

Megan Thiel, Director of HR, StoryCorps

“Our experience with the Empathy Bootcamp was phenomenal. I received countless comments about its depth and practicality.”

Amy Hunter, Director of Equal Opportunity and Compliance, Smith College

“Taking this course was like wearing prescription glasses for the first time.”

Jen Taylor, California Department of Education
Where I’ve spoken

Selected clients

Kelsey has spoken for organizations across business, higher education, healthcare, public education, and the nonprofit world.

Companies
GoogleJ.CrewCare.comTriNetSwiss Re
Universities
Stanford UniversityColumbia UniversityUniversity of Pennsylvania (Wharton School)Smith College
Hospitals & medical centers
Stanford University, Department of MedicineCleveland ClinicUCSFCalifornia Pacific Medical Center
Nonprofits
Leukemia & Lymphoma SocietyStoryCorpsReImagineGood GriefCommonwealth Club of California
Education
California Department of EducationStanislaus County Office of EducationMerced County Office of EducationLab School Paris
Talks and workshops

What I speak about.

Kelsey speaks and leads workshops on empathy in difficult times, empathy burnout, and connecting across difference, for corporate, medical, educational, and nonprofit audiences — including universities using There Is No Good Card for This as a Common Read selection.

Her signature workshop, Empathy Bootcamp, is an immersive three-hour session that brings these themes together in one room. Full talk descriptions, formats, and audiences are in the speaker sheet, and every session can be tailored to your audience and goals.

Continuing education (CE) credits are available in medical, psychology, education, and social work settings.

FAQ

Frequently asked questions

A few things people often want to know before reaching out. If your question isn’t here, you’re welcome to get in touch.

Do I even need therapy?

People often come to therapy during a difficult transition or rupture: a breakup, grief, illness, job loss, family conflict, burnout, or a major life decision.

Others come with something harder to name: a nagging sense that they are anxious, resentful, disconnected from themselves, or living in a way that no longer feels sustainable.

Both are good reasons to begin. Therapy can help you understand not only what is happening now, but the deeper patterns it may be bringing into view.

How long are sessions, and how often do we meet?

Sessions are 55–60 minutes. I work with people weekly, and sometimes twice weekly — that consistency is a big part of what makes therapy effective, so new work begins at a weekly cadence.

What time zones can you accommodate?

Based in Paris, I hold sessions across U.S. and European time zones. I generally offer appointments from very early morning to late morning in your local time, whether that’s Eastern, Pacific, or Central European. If those windows don’t fit your schedule, reach out anyway: I can sometimes be flexible.

What are your fees?

Twice weekly — $275 per session (55–60 minutes)
Weekly — $300 per session (55–60 minutes)

For established clients who later move to an every-other-week schedule, the rate is $320 per session.

Do you offer reduced fees or a sliding scale?

I keep a small number of reduced-fee (sliding scale) spots, reserved for people facing a recent loss or significant drop in income, and for those working in lower-paying nonprofit fields. Availability varies, so they’re sometimes full.

If you’re unsure whether to ask, a helpful question is this: would paying the full fee be a sacrifice, or an actual hardship? These spots are meant for the second. If a reduced fee would help, just mention it when we talk, and if there’s availability, we’ll find a rate that works for you.

Do you take insurance?

I’m an out-of-network provider, so I don’t bill insurance directly. Many clients still use their benefits: if your plan includes out-of-network coverage (most PPO plans do), it may reimburse a portion of each session — often somewhere in the range of 50–80% — once you’ve met your out-of-network deductible. The exact amount depends on your plan, and some plans (such as many HMOs) don’t include out-of-network benefits at all.

To make this straightforward, I provide a monthly superbill — an itemized receipt you submit to your insurer for reimbursement.

To find out what your plan covers, you can ask your insurer:
– Do I have out-of-network benefits for outpatient mental health?
– What’s my out-of-network deductible, and how much have I met this year?
– Once it’s met, what percentage of each session is reimbursed?
– Is there a maximum reimbursable (“allowed”) amount per session?
– Is there a limit on the number of sessions per year?
– How do I submit a claim, and is there a deadline?
If the answers are confusing, I’m happy to help you make sense of them.

Will I know my costs in advance? (Good Faith Estimate)

Yes. Under the federal No Surprises Act, clients who aren’t using insurance have the right to a Good Faith Estimate — a written estimate of expected costs — before treatment begins. I provide one to every self-pay client, and you can ask for an updated estimate at any time. You also have the right to dispute a final bill that exceeds your estimate by $400 or more.

Do you offer coaching?

Yes. Alongside therapy, I offer coaching for more focused, forward-looking work: thinking through a decision, navigating a transition, or working toward a specific professional or personal goal.

Coaching is a separate service from therapy. It isn’t psychotherapy, isn’t intended to treat mental health conditions, and isn’t billed through insurance. Coaching sessions are 75 minutes at $450, and you can book one directly, without a prior consultation call.

Are you licensed as a psychotherapist in France?

My clinical license is American: I’m a Licensed Clinical Social Worker in California and New York, and I provide psychotherapy under that license. In France, the titles “psychothérapeute” and “psychologue” are legally protected and require specific French qualifications and registration, which I don’t hold. Here I practice as a psychopraticienne. So if you’re based in France, that’s the most accurate way to understand my role: a US-licensed clinician working as a psychopraticienne, rather than a French-registered psychothérapeute.

I also don’t hold a French ADELI/RPPS registration, so sessions are not eligible for reimbursement by French health insurance or mutuelles.

Do you offer online or in-person sessions?

My practice is primarily online. When schedules and location allow, I also offer in-person sessions in San Francisco, New York City, and Paris.

Where are you licensed to practice?

I provide psychotherapy to adults located in New York and California, where I am licensed. I’m currently based in Paris and also work with Americans, expatriates, and internationally mobile clients living between cultures.

What approaches do you use?

My work draws on psychodynamic and attachment-based therapy and parts work to understand the roots of present-day struggles, alongside Acceptance and Commitment Therapy to support change in the present.

How do we get started?

We begin with a brief consultation to see whether this feels like a good fit. There’s no obligation to continue — it’s a chance to share what’s bringing you in, ask questions, and get a feel for how we might work together. You can set one up from the contact page.

Why aren’t there any reviews?

Fair question, and it isn’t for lack of clients I’m grateful to. Professional ethics across the therapy field — in social work, psychology, and counseling alike — discourage soliciting reviews or testimonials from clients, and flatly prohibit it with anyone currently in treatment. The reason is the power imbalance: a client could feel they ought to leave a glowing review, or that the relationship somehow depends on it, and that kind of pressure has no place in work that runs on trust.

I know that can feel a little cryptic when we’re used to checking reviews for everything under the sun, especially for something that asks for as much trust as therapy does — and where the field lands on this as norms shift, who knows. For now, the better way to get a feel for me is to read how I describe my approach here and to book a short consultation, so you can decide for yourself.

Is what we talk about confidential?

Yes. Therapy is confidential, with limited exceptions required by law (such as risk of serious harm to yourself or others). I’ll go over exactly what that means at the start of our work. [Confirm wording reflects your NY/CA and EU obligations.]

Still have a question? Get in touch →

Contact

Get in touch

The best way to begin is a brief consultation, to see whether we’re a good fit. You’re welcome to reach out using whichever option is easiest.

Before reaching out, please take a look at , where I answer the most common questions about fees and times of availability — it’s the quickest way to see whether the practical details work for you.

By email

For a consultation, a question, or anything else, email me directly using the button below.

Email Kelsey

For speaking engagements and workshops, the same address works — just mention your organization and audience.

Request a consultation

Whatever you write comes straight to me, and only to me. No need to go into anything sensitive or clinical here — a sentence about what you’re looking for is plenty, and we’ll talk through the rest privately.

Client Portal Login

For current clients.

Good Faith Estimate

Your right to a Good Faith Estimate

You have the right to receive a Good Faith Estimate explaining how much your care will cost.

Under the federal No Surprises Act, health care providers must give people who are uninsured, or who are not using insurance, an estimate of the expected cost of services.

  • You have the right to a Good Faith Estimate for the total expected cost of any non-emergency services.
  • You can ask any provider for a Good Faith Estimate before you schedule a service.
  • You will receive a Good Faith Estimate in writing at least one business day before your first session.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute it.
  • Keep a copy of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit cms.gov/nosurprises or call 1-800-985-3059.

Insurance & reimbursement

Using your out-of-network benefits

I’m an out-of-network provider, which means I don’t bill insurance directly. Even so, many clients who have out-of-network benefits can recover part of the cost of their sessions by submitting a superbill to their insurer. The paperwork can look intimidating at first, but it usually becomes a short, repeatable routine once you’ve done it the first time. Here is what a superbill is, what to ask your plan before you begin, and how to send it in. If anything is unclear, please ask me — I’m glad to help.

What a superbill is

A superbill is simply an itemized receipt containing everything your insurance company needs to consider an out-of-network claim. You pay me directly for each session; I give you a superbill; you send it to your insurer; and if you have out-of-network coverage, they reimburse you for part of the cost.

A complete superbill includes:

  • Your name and date of birth
  • My name and credentials, practice address, and National Provider Identifier (NPI)
  • My practice tax identification number
  • The dates we met, the service (CPT) code for each session, the session length, and the fee you paid
  • The place of service — for example, in person or telehealth
  • A diagnosis code (ICD-10), if your plan requires one to process the claim

Before you start, call your plan

A few minutes on the phone with the member-services number on the back of your insurance card will tell you most of what you need to know. It helps to ask:

  1. Do I have out-of-network benefits for outpatient mental health or psychotherapy?
  2. What is my out-of-network deductible, and how much of it have I met this plan year?
  3. Once the deductible is met, what percentage of the allowed amount do you reimburse?
  4. Is there any limit on the number or frequency of sessions?
  5. Do I need preauthorization or a referral?
  6. Which session (CPT) codes are covered — for example 90791, 90834, 90837, or 90847?
  7. Are telehealth sessions covered, and do they require a modifier such as 95?
  8. Is there a deadline for submitting a claim after the date of service?
  9. How do you prefer claims to be submitted — online portal, app, mail, or fax?
  10. How long does processing usually take, and how is reimbursement sent?

Write down the date you called, the name of the representative, and any reference number they give you. It makes following up much easier later.

How to submit

  1. Get your superbill from me.
  2. Add proof of payment if asked. Most plans only need the superbill itself, though some also want a receipt or card statement.
  3. Send it through your plan’s preferred channel. An online claim portal is usually fastest; if you mail it, use your insurer’s claim form and attach the superbill. Keep a copy of everything.
  4. Track the claim. Note the date you submitted, and check back if nothing has moved within the window they quoted.
  5. Read your Explanation of Benefits (EOB). This statement shows the allowed amount, what was applied to your deductible, and what will be reimbursed.
  6. Appeal if you need to. If a claim is denied or paid less than expected, call and ask exactly what is needed to reprocess it.

How reimbursement is calculated

Your insurer sets an allowed amount for each type of session. Once you have met your out-of-network deductible, they reimburse a set percentage of that allowed amount — not necessarily of my fee. If my fee is higher than the allowed amount, the difference is not reimbursed.

For example:
Session fee: $300
Plan’s allowed amount: $160
Reimbursement rate after deductible: 70%
You would receive: about $112

Why claims are sometimes delayed or denied

Most hold-ups are small and fixable:

  • A missing NPI or tax ID — I can reissue a corrected superbill.
  • A member ID or date of birth that doesn’t match your plan’s records — correct it and resubmit.
  • A session code that isn’t covered, or a missing modifier — ask which code or modifier they accept, and I’ll adjust it.
  • Out-of-network benefits that aren’t active yet, or a deductible not yet met — refile once coverage applies.
  • A required diagnosis — some plans will not process a claim without an ICD-10 diagnosis on the superbill.

A note on privacy

If your plan requires a diagnosis in order to reimburse you, that diagnosis becomes part of the record your insurer keeps. For some people that is no concern at all; for others it matters. You are welcome to talk it through with me before deciding to submit, and we can think together about what feels right for you.

Feeling overwhelmed?

It can look like a lot on paper, but it tends to settle into a simple monthly habit. If you get stuck at any point, reach out — I’m happy to walk through it with you.

This page is general information to help you make use of any out-of-network benefits you may have. It is not a guarantee of coverage or reimbursement — what you receive depends entirely on your own plan. I am not able to bill your insurer directly, but I will always provide the documentation you need.